Which? Trusted Trader Consumer
11th October 2023
At NBK the Customer is King

Complete kitchen/dining room refurbishment. Customer is king with this company. Not wishing to project manage, we put our faith and budget into the hands of NBK. Best decision we could have made. The whole team from Tony (design) and Meghan to Ryan our Project Manager, Millie Installations Manager and the fantastic guys who installed our lovely kitchen and matching dining room units - all are professional, skilled and totally reliable. It takes a special sort of company to deliver this degree of customer satisfaction. Our property still requires further refurbishment - we will not be looking elsewhere.

Which? Trusted Trader Consumer
6th October 2023
Another truly professional job

NBK refurbished our kitchen and utility room, fitted new flooring in the hall and installed a new toilet + new flooring in the cloakroom. They did an absolutely first class job from start to finish. We were given lots of support with the initial design stage and with selecting products and colours. A time scale and price for the project were agreed - the work was completed to meet the deadline and the final invoice was in line with the original costing. NBK's project management was brilliantly handled so that work was completed in line with the schedule. The quality of workmanship is superb - in particular, our main fitter was an absolute perfectionist and took great professional pride in his work - nothing was too much trouble. All of the staff we had dealings with both in the showroom and in our home were entirely professional, respectful and incredibly supportive. All aspects of communication were first class - NBK are very good at listening and responding to customers' needs. We are thrilled with our new kitchen/utility room - it's actually turned out to be better than we thought it was going to be, better even than the CAD drawings! Aftercare to date has been faultless - a few tiny snag jobs were fixed really quickly. We first used NBK to do our ensuite in February this year, they did a brilliant job so we didn't hesitate to go back to them - yet again they have done themselves proud. I cannot recommend them highly enough. Thank you to the amazing NBK team.

Trevor Westbrook-Lay
6th October 2023
We cannot give enough positive feedback to this company

We used NBK (Norwich Bathrooms and Kitchens) to supply and install a new kitchen at our Mulbarton home. Before placing an order we had three or four meetings with the Design Team to ensure we had everything correct. At no time were we put under pressure during this consultation period. The team were patient and helped to ensure we obtained the result we wanted. Just before an order was placed a site meeting was held with the Project Team to check designs and agree sighting of electric sockets etc. The order was placed and installation date agreed with an expected installation period, this was exceeded by two days because of Installation Team illness and injury. However their communication was excellent and we were never left not knowing what was happening. We cannot give enough positive feedback to this company and their operatives. All members of the company from Director to Labourer were friendly, respectful and a pleasure to deal with. NBK will never be the cheapest, but if you want that you should look elsewhere. If you want something special, deal with a team who care and have a value for money product, then you do need to speak with these guys.

Fred Robinson
20th September 2023
Very neat showroom

Friendly staff. Very neat showroom. Not huge, but well set out and clean.

Which? Trusted Trader Consumer
18th September 2023
Superb

We have used NBK a few times, 3 beautiful bathrooms and a range of small jobs. They are professional, friendly, responsive, their aftercare is unrivalled and more than once helped us significantly with incidents not related to their usual business of kitchens and bathrooms. They say you get what you pay for and certainly do with NBK, outstanding.

Richard Lock
18th September 2023
Their aftercare is unrivalled

We have used NBK a few times, 3 beautiful bathrooms and a range of small jobs. They are professional, friendly, responsive, their aftercare is unrivalled and more than once helped us significantly with incidents not related to their usual business of kitchens and bathrooms. They say you get what you pay for and certainly do with NBK, outstanding.

Tony Moverley
3rd August 2023
Communication throughout was excellent

We used NBK for refurbishing two bathrooms and were impressed by their service. From our first contact in the Norwich showroom with Stuart and then with James for planning and choosing the kit, the process was clear and advice helpful. The installation team (Lee H., Richard, Stu the plasterer, Jake the electrician & Ryan project manager) were all very professional and tidied up at the end of each day. Communication throughout was excellent and we particularly appreciated efforts to recycle unwanted materials. We wouldn’t hesitate to recommend NBK to others.

Colin and Brenda Basham
18th July 2023
Complete new kitchen.

Complete new kitchen. Made extremely welcome at the Diss show room. Following days, we were visited by the Team to give new ideas and sufficiency of new kitchen, and were happy to go ahead. Back to Diss show room to see illustrations and ideas to enhance with wall tiles; work tops and floor covering. Date was given for start and effectively was within that week. Old kitchen removed on first day, with part electrical work done to make way for new kitchen to be fitted. All work carried out efficiently and made tidy by the end of each day. A brilliant Team whom we would recommend. First rate workers and caring in every aspect of their work, often asking us if everything is okay. Thank you for everything! Colin and Brenda Basham

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