We have used NBK a few times, 3 beautiful bathrooms and a range of small jobs. They are professional, friendly, responsive, their aftercare is unrivalled and more than once helped us significantly with incidents not related to their usual business of kitchens and bathrooms. They say you get what you pay for and certainly do with NBK, outstanding.
We used NBK for refurbishing two bathrooms and were impressed by their service. From our first contact in the Norwich showroom with Stuart and then with James for planning and choosing the kit, the process was clear and advice helpful. The installation team (Lee H., Richard, Stu the plasterer, Jake the electrician & Ryan project manager) were all very professional and tidied up at the end of each day. Communication throughout was excellent and we particularly appreciated efforts to recycle unwanted materials. We wouldn’t hesitate to recommend NBK to others.
Complete new kitchen. Made extremely welcome at the Diss show room. Following days, we were visited by the Team to give new ideas and sufficiency of new kitchen, and were happy to go ahead. Back to Diss show room to see illustrations and ideas to enhance with wall tiles; work tops and floor covering. Date was given for start and effectively was within that week. Old kitchen removed on first day, with part electrical work done to make way for new kitchen to be fitted. All work carried out efficiently and made tidy by the end of each day. A brilliant Team whom we would recommend. First rate workers and caring in every aspect of their work, often asking us if everything is okay. Thank you for everything! Colin and Brenda Basham
We recently decided to replace a conventional bath and overhead shower with a walk-in shower. Having heard a couple of good reports of NBK, we visited the showroom at Heigham Road and subsequently arranged for a site visit to explore options. We found the staff to be pleasant and professional and soon decided to place the work with them. We do not regret the decision. The bathroom concerned was in an old building and was irregularly shaped and there were inevitably some to-ing and fro-ing before the final specification was arrived at. The NBK staff were constructive throughout. When it came to installation, the fitter (Lee) was prompt, tidy, skilled and very hard-working. We were kept informed of the cost implications of changes and the project was completed ahead of time. All the NBK staff we encountered were polite and efficient and we would not hesitate to engage the firm again if another similar project arises.
My partner and I started planning our bathroom project in Spring 2023 and were in search for a company that would not only deliver great results, but also look after us and our project with great care. Particularly because this was our first project of such a scale and during a time when spending is a luxury. We absolutely made the right decision for us. Stuart was a delight to meet and work with as we planned our project. He was very helpful, kind, and genuine in his consultation and anytime we had questions. James was also great to work with as we mapped our project in detail and agreed on all the final products and touches. Thanks to both, throughout the planning stages we felt constantly reassured that we were in good hands. During the installation, Damien (our fitter) was not only friendly, but also had a professionalism, eye for detail, and top skills to match. Throughout our installation he always made sure that we agreed with the work he’d carry out for the day, and he also provided solid solutions when we encountered a few snags. The rest of the NBK team (Ryan, Millie, Megan, Rachel and team) were also key in making our project a huge success. We could not have had such beautiful results without the whole team. Thanks, NBK! We’re already looking forward to the next opportunity to work with you.
Expert service from our first visit to the showroom all through to the courtesy call a couple of weeks after completion just to make sure everything was ok. The staff couldn’t have been more helpful and our fitter Lee was just the best. Couldn’t be happier with our refurbed bathroom .Highly recommend to contact these guys if thinking of having any like work done.
From starting my enquiry to the bathroom completion, I was very impressed with the service received from all involved at NBK Diss
1.5 years on, and the bathroom is worth every penny. Lee was an expert who handled everything with professionalism. The complete renovation of our bathroom was done to the highest standard - no issues of any kind. Thank you.
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