We understand that having any work completed in your home has to be carefully planned and considered, which is why we've purposely structured our customer journey to be as easy as possible. Our aim is to be there for you every step of the way, offering as much or as little advice that you may want or need.
On this page you'll be able to read more about how we work with you, find out more details about our project management and see a step by step summary of what your journey with the NBK team will look like.
You can contact our friendly team in several ways, by visiting our showrooms, giving us a call or even contacting us online via our website. If you’re not able to speak to someone right there and then, we aim to get back to you the same working day or within 24hrs.
This gives us time to really listen to you as our customer so that we can understand your wants, needs, ideas and visions. It’s also a lovely opportunity for you to see our showroom displays and be inspired! At this stage we’ll also be able to advise you on timescales and project costs.
The survey is a very important part of our journey as this is where our designer will visit your home. They will measure your room/s and discuss your design vision. We will also be paying particular attention to any technical considerations.
During the survey we will arrange for you to visit us in one of our showrooms to have your design and costings presented to you. This will include 3D CAD’s (computer aided design) of your new project and your complete bespoke costing and specification. This is the perfect time to talk through your project in more detail and ask any questions you may have.
You’ve decided to go ahead with your kitchen/ bathroom installation so now we just need a start date. We will agree a week commencing date and ask for a deposit to secure this. Between now and your start date you will be invited back into the showroom to confirm your final choices with a member of our showroom team.
Your installation will be carried out by our skilful in-house team and your project manager is on hand to ensure a smooth process from start to finish. Once your project has been completed, your installation is signed off and we’ll send you all of your final paperwork and follow up in a few weeks time to see how you’re enjoying your new kitchen or bathroom.
As part of our service, all of our installations are fully project managed by our own project director. You will also work with our installations manager who is in charge of scheduling and organising our tradesmen.
Your project director will visit your home during your installation and will be in daily contact with our tradesmen and installation manager to ensure satisfactory completion of your project.
Having your installation project managed means that NBK commits itself to carrying out the following:
We have a full in-house team, meaning that you don't have to coordinate several different companies or try and organise multiple tradespeople. With many years of experience, our designers Tony and James work closely with you to ensure that you are happy with your design prior to signing off your final specification.
Each project is then fully managed by our dedicated project director and installations manager Ryan and Millie, giving you a main point of contact throughout your installation. We understand the importance of customer care and we make it our number one priority, along with installing your new kitchen or bathroom to the highest of standards.
We also have a fantastic team at our NBK HQ which we couldn't work without. Their organisation and dedication at co-ordinating your installation is an invaluable part of our service. So as much as you may not deal with them directly, they'll be working hard behind the scenes for you, ensuring your new kitchen or bathroom installation runs smoothly.
Our showroom team is at the forefront of our business. With many years of experience and plenty of knowledge, they'll be the team that help turn your plans and dreams into reality.
Very pleased with NBK's suggestions and thoughtful design ideas for the creation of an upstairs shower room in our loft conversion. It wasn't the simplest or most straightforward of jobs but was tackled with a "can do/will do" attitude from the very start to completion of the finishing touches. Everyone we dealt with was fantastic and the onsite team a delight to have here. We are very, very happy with the finished room.
Julie Giles
We are delighted with our new kitchen from NBK. All the team were helpful, professional and friendly, and the standard of workmanship was very high. A special mention for James, our fitter, who consulted us throughout the installation to make sure we were happy with everything, and came up with lots of useful suggestions. Nothing was too much trouble and it was a pleasure to have him in our home. We would have no hesitation in recommending NBK to others - many thanks for a job well done.
Sue Mellor
I had my kitchen installed over the last two weeks and the whole team especially Mark (the kitchen fitter) where absolutely faultless. They all cleared up after themselves and left me with the most perfect kitchen you could have. The whole team Gareth, in the showroom, Matt the project manager, Jamie, Dan and especially Mark where a pleasure to have in my home. I would highly recommend this company.
Tracey Wilson
I am delighted by the work of the whole NBK team in creating and installing my new kitchen. From start to finish every member of the team has been outstanding and my kitchen looks superb. It has been finished to an exceptionally high standard. Special thanks must go to Mark for his attention to detail in fitting the kitchen and Matt for his customer care and diligence. The team are also very proud to work for NBK which they totally should be. Thanks to all!
Carol Hitchman
We recently had work done on our bathroom it was a very big job on a small room, it was our family bathroom. From start to finish from sales to completion, it was excellent. Gareth made us at ease from the design to the project managing throughout all the fitters and tradesmen where superb. And also were lovely people which made it better, the work they did was attention to detail and brilliant throughout, we are very happy with our beautiful bathroom and would recommend to anyone as they are very professional company, if I had 6 stars I would give it. :)
Kim Eastell
The planning, detail and consideration that NBK showed over a very large project, has been second to none. We were kept up to date every step of the way, by skilled, thoughtful and helpful craftsmen. At no time did we have any worries that our project was not on track. A special shout out to Gareth, Daniel, Steve, James, Jamie, Sally, Melanie, Geoff & Pete who made this happen for us. We could not recommend them highly enough.
Lisa Roche
First-class; highly recommended! We carefully considered many firms in the area before asking NBK to install both a new bathroom and new downstairs cloakroom. Each had their complexities but NBK were extremely professional, very hard-working and always eager to please. We particularly liked the fact that they were able to provide a complete end-to-end comprehensive service and we're delighted with the results. We have no hesitation recommending them to others.
AJ Lee
From the initial survey and design meetings through to completion NBK have been excellent. The knowledge and ability of personnel to combine the best items from the huge choice of individual manufacturer ranges has proved to be outstanding. We had three bathrooms completely facelifted in different and yet complimentary styles. It was then a simple and logical step to have NBK to carry on and remodel two of our kitchens. First class materials, workmanship and value for money - perfect.
Graham Smith
We were very pleased indeed with the service provided by NBK who installed a new kitchen for us along with new double glazed windows and doors. An excellent design by Tony & impeccable work from Ed the installer. The new kitchen is fabulous and has changed our lives. We were so pleased with Adi's windows & doors that we asked them to install new double glazed windows in the front room and a new front door which again were done to perfection. We would strongly recommend NBK.
Tessa Shepperson
We have recently replaced two bathrooms and the kitchen completely with the help of NBK. From the first contact to survey the work to the completed product the company have been extremely professional, friendly and produced an excellent standard of work. We would have no hesitation in using them again and would highly recommend them for this type of installation.
Peter Delbridge
We are pleased to offer our glowing testimonial for the work by NBK on the complete renovation of our upstairs bathroom into a shower room. The work undertaken principally by Josh (our fitter) and the design and survey teams were exemplary. Most notable was the quality of the finishes, the supplied materials and the equipment fitted - all top notch. Above all we were very impressed by the care taken to ensure everything was completed on time and to a very high standard. It was a real pleasure to work with Josh and the NBK team.
Chris and Jan Banks
Our kitchen has recently been replaced by NBK and from start to finish it was handled with professionalism, positivity and expertise. From the planning and preparation to the end, the detail was paramount in order for us to have the kitchen we wanted. It was not a straightforward job but our fitter, Ashley, handled it superbly, ironing out any difficulties with ease. Each member of Staff we dealt with through the Diss branch was able to deal with any queries and always in a friendly and pleasant way. We would not hesitate to recommend this Company.
Norfolk Trusted Trader Customer
NBK specialise in the design and installation of bathrooms and kitchens and for over 20 years we have grown to become the largest independent retailer and installer across Norfolk & North Suffolk.
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01603 219 957 - Norwich
01379 640 812 - Diss
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sales@n-b-k.co.uk
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