We understand that having any work completed in your home has to be carefully planned and considered, which is why we've purposely structured our customer journey to be as easy as possible. Our aim is to be there for you every step of the way, offering as much or as little advice that you may want or need.
On this page you'll be able to read more about how we work with you, find out more details about our project management and see a step by step summary of what your journey with the NBK team will look like.
You can contact our friendly team in several ways, by visiting our showrooms, giving us a call or even contacting us online via our website. If you’re not able to speak to someone right there and then, we aim to get back to you the same working day or within 24hrs.
This gives us time to really listen to you as our customer so that we can understand your wants, needs, ideas and visions. It’s also a lovely opportunity for you to see our showroom displays and be inspired! At this stage we’ll also be able to advise you on timescales and project costs.
The survey is a very important part of our journey as this is where our designer will visit your home. They will measure your room/s and discuss your design vision. We will also be paying particular attention to any technical considerations.
During the survey we will arrange for you to visit us in one of our showrooms to have your design and costings presented to you. This will include 3D CAD’s (computer aided design) of your new project and your complete bespoke costing and specification. This is the perfect time to talk through your project in more detail and ask any questions you may have.
You’ve decided to go ahead with your kitchen/ bathroom installation so now we just need a start date. We will agree a week commencing date and ask for a deposit to secure this. Between now and your start date you will be invited back into the showroom to confirm your final choices with a member of our showroom team.
Your installation will be carried out by our skilful in-house team and your project manager is on hand to ensure a smooth process from start to finish. Once your project has been completed, your installation is signed off and we’ll send you all of your final paperwork and follow up in a few weeks time to see how you’re enjoying your new kitchen or bathroom.
As part of our service, all of our installations are fully project managed by our own project director. You will also work with our installations manager who is in charge of scheduling and organising our tradesmen.
Your project director will visit your home during your installation and will be in daily contact with our tradesmen and installation manager to ensure satisfactory completion of your project.
Having your installation project managed means that NBK commits itself to carrying out the following:
We have a full in-house team, meaning that you don't have to coordinate several different companies or try and organise multiple tradespeople. With many years of experience, our designers Tony and James work closely with you to ensure that you are happy with your design prior to signing off your final specification.
Each project is then fully managed by our dedicated project director and installations manager Ryan and Millie, giving you a main point of contact throughout your installation. We understand the importance of customer care and we make it our number one priority, along with installing your new kitchen or bathroom to the highest of standards.
We also have a fantastic team at our NBK HQ which we couldn't work without. Their organisation and dedication at co-ordinating your installation is an invaluable part of our service. So as much as you may not deal with them directly, they'll be working hard behind the scenes for you, ensuring your new kitchen or bathroom installation runs smoothly.
Our showroom team is at the forefront of our business. With many years of experience and plenty of knowledge, they'll be the team that help turn your plans and dreams into reality.
Very pleased with NBK's suggestions and thoughtful design ideas for the creation of an upstairs shower room in our loft conversion. It wasn't the simplest or most straightforward of jobs but was tackled with a "can do/will do" attitude from the very start to completion of the finishing touches. Everyone we dealt with was fantastic and the onsite team a delight to have here. We are very, very happy with the finished room.
Julie Giles
02.04.2017
We are delighted with our new kitchen from NBK. All the team were helpful, professional and friendly, and the standard of workmanship was very high. A special mention for James, our fitter, who consulted us throughout the installation to make sure we were happy with everything, and came up with lots of useful suggestions. Nothing was too much trouble and it was a pleasure to have him in our home. We would have no hesitation in recommending NBK to others - many thanks for a job well done.
Sue Mellor
03.04.2017
This is the most outstanding company I have ever had the pleasure of working with. They are honestly head and shoulders above the rest. I have very high standards and they met them all with ease. From the moment we went to the showroom, they remained true to their word and delivered on every promise. Rachel is incredible, she is organised, knowledgable and takes great pride in her work. Tony is a fantastic designer with incredible knowledge and know how. He gave us huge time and energy and as a result we ended up with the kitchen of our dreams! Matt must be a time-bending magician because despite running many projects simultaneously, he still made us feel like the only customers on earth, nothing is too much and he delivers on everything. Ed, Stu and Ashley did a sublime job of fitting, creating and making our kitchen and bespoke every detail to an exceptional standard. They are also lovely people who we loved having in the house! This company genuinely care about doing a good job and as a result they do an exceptional one. I can honestly say I will never use anyone else if I can use NBK and I am already saving up for my bathrooms!
Sam
25.08.2021
Lee Howard our fitter did an excellent job,the result exceeded our expectations. We moved out for 11 days to our campervan to allow work to proceed unhindered and contact was maintained throughout by Lee and Ryan.They were not the cheapest but as they say “you get what you pay for” and this was certainly the case. Would certainly recommend.
Mike Walpole
23.08.2021
I can't rate NBK highly enough. Had our bathroom remodelled and they made it easy from start to finish. Other than doing all the nice things like choosing the tiles and fixtures and fittings they did all the heavy lifting. They project managed and made sure all the trades were there when needed. Had a super guy - shout out to Josh - who was on time everyday and carried out the bulk of the work to an extremely high standard. We had a slight issue at the end of the project when one of our fixtures was scratched - they sorted it out and made sure we were happy. Doing renovations can always be a little daunting, but they made it all easy, and now we have a stunning bathroom. Thank you all at NBK.
Lesley G
17.08.2021
What can I say? Can't recommend NBK highly enough. James was great planning my vision with total honesty about what would work and what wouldn't and the likely cost - it was just what I asked for. An enjoyable experience and good chats through the months with Covid having an impact. Ryan talked me through the changes they needed to make to the plan during the install. Dan was a great fitter - making minor amendments where needed and sorted out my very important drawer for all the bits I use every day, a small thing I know but essential for me! Aftersales has been way more than I expected - the whole team is fantastic. We all love our bathroom and enjoy it every day with some very positive comments from visiting tradesmen about being the best bathroom they have been in! So thank you to every one of you who made it a reality, we will enjoy this for years. Its not cheap but exceeded my expectations and totally worth it.
Annie Walters
13.08.2021
Fantastic journey with NBK from re-designing a bespoke bathroom to maximising the space to fit our requirements. Gareth and Kathryn were excellent in providing ideas and experience to help us design our bathroom. Lee who completed the installation was brilliant with a keen eye for detail and high worksmanship. Big thanks to the whole team at NBK who helped our bathroom come together.
Bob Magwire
03.08.2021
NBK Diss fitted us a fantastic quality kitchen and we would definitely recommend using their services.
Anonymous
15.07.2021
We have recently had a new kitchen fitted with NBK and were delighted with the process, start to finish. All of those involved were professional yet friendly, and competent in their work. Special thanks to Matt for his excellent problem-solving, Mark for his skilful fitting and attention to detail and to David for resolving an existing electrical botch job! We could not be happier with the outcome and would thoroughly recommend NBK. Thanks to all involved.
Ruth Martinelli
14.07.2021
N B K was brilliant from my first phone call to final bathroom fitting. The staff where all helpful and courteous. The fitter was excellent and I would recommend the firm completely. I can not thank them enough
Freda Aldous
25.06.2021
NBK specialise in the design and installation of bathrooms and kitchens and for over 20 years we have grown to become the largest independent retailer and installer across Norfolk & North Suffolk.
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01603 219 957 - Norwich
01379 640 812 - Diss
Send us an Email
sales@n-b-k.co.uk
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