In 2023 we became proud Trusted Traders in the Norfolk and Suffolk area with both Norfolk Trusted Trader and Which? Trusted Trader.
So what does it mean? Well, in summary it means that we work in conjunction with two different independent bodies that focus on ensuring high customer service standards, responsible business practises and fulfilling customer commitments as advertised and agreed. Having had two business assessments conducted with Trading Standards, we have been endorsed as a Trusted Trader by both bodies and we will continue to be monitored to ensure that our standards remain at the highest level and in compliance with Trading Standards, Which? Trusted Trader and Norfolk Trusted Trader.
You can view our Norfolk and Which Trusted Trader Profiles by clicking the links below and if you are a customer of NBK we would really love to hear from you about your experience with the team. You can leave us a review via our Norfolk Trusted Trader profile, our Which? Trusted Trader profile and our Google page too!
A rigorous assessment process Which? Trusted Traders are the only endorsement scheme that provides an in-depth assessment from a Trading Standards Quality Assessor. All applicants to the Which? Trusted Trader scheme undergo a thorough assessment from trading standards professionals.
Which Trusted Trader assessors continue to carry out background checks as well as assessments to ensure all traders continue to meet the standard. They vet all aspects of the business, looking through terms and conditions, paperwork and business practises to ensure that companies are doing everything with the customers best interests at heart.
Should you have a complaint with NBK that cannot be resolved, As part of the Which? Trusted Traders endorsement, you will have access to the Dispute Resolution Ombudsman, who will look at the facts and make an independent ruling. This can save valuable time and money, and can prevent court action, protecting both you, the customer and the business. It gives both you and the business a safety net in the unfortunate event that anything should go wrong and allows a third party to help resolve the dispute.
The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.
In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.
Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them.
If you wish to do so please contact Which? Trusted traders in the first instance on 02922670040.
If you wish to find out more about the Norfolk Trusted Trader Scheme and Complaints Process, please visit their website:
https://trustedtrader.team/Norfolk/about-us
Very pleased with NBK's suggestions and thoughtful design ideas for the creation of an upstairs shower room in our loft conversion. It wasn't the simplest or most straightforward of jobs but was tackled with a "can do/will do" attitude from the very start to completion of the finishing touches. Everyone we dealt with was fantastic and the onsite team a delight to have here. We are very, very happy with the finished room.
Julie Giles
02.04.2017
We are delighted with our new kitchen from NBK. All the team were helpful, professional and friendly, and the standard of workmanship was very high. A special mention for James, our fitter, who consulted us throughout the installation to make sure we were happy with everything, and came up with lots of useful suggestions. Nothing was too much trouble and it was a pleasure to have him in our home. We would have no hesitation in recommending NBK to others - many thanks for a job well done.
Sue Mellor
03.04.2017
This is the most outstanding company I have ever had the pleasure of working with. They are honestly head and shoulders above the rest. I have very high standards and they met them all with ease. From the moment we went to the showroom, they remained true to their word and delivered on every promise. Rachel is incredible, she is organised, knowledgable and takes great pride in her work. Tony is a fantastic designer with incredible knowledge and know how. He gave us huge time and energy and as a result we ended up with the kitchen of our dreams! Matt must be a time-bending magician because despite running many projects simultaneously, he still made us feel like the only customers on earth, nothing is too much and he delivers on everything. Ed, Stu and Ashley did a sublime job of fitting, creating and making our kitchen and bespoke every detail to an exceptional standard. They are also lovely people who we loved having in the house! This company genuinely care about doing a good job and as a result they do an exceptional one. I can honestly say I will never use anyone else if I can use NBK and I am already saving up for my bathrooms!
Sam
25.08.2021
Lee Howard our fitter did an excellent job,the result exceeded our expectations. We moved out for 11 days to our campervan to allow work to proceed unhindered and contact was maintained throughout by Lee and Ryan.They were not the cheapest but as they say “you get what you pay for” and this was certainly the case. Would certainly recommend.
Mike Walpole
23.08.2021
I can't rate NBK highly enough. Had our bathroom remodelled and they made it easy from start to finish. Other than doing all the nice things like choosing the tiles and fixtures and fittings they did all the heavy lifting. They project managed and made sure all the trades were there when needed. Had a super guy - shout out to Josh - who was on time everyday and carried out the bulk of the work to an extremely high standard. We had a slight issue at the end of the project when one of our fixtures was scratched - they sorted it out and made sure we were happy. Doing renovations can always be a little daunting, but they made it all easy, and now we have a stunning bathroom. Thank you all at NBK.
Lesley G
17.08.2021
What can I say? Can't recommend NBK highly enough. James was great planning my vision with total honesty about what would work and what wouldn't and the likely cost - it was just what I asked for. An enjoyable experience and good chats through the months with Covid having an impact. Ryan talked me through the changes they needed to make to the plan during the install. Dan was a great fitter - making minor amendments where needed and sorted out my very important drawer for all the bits I use every day, a small thing I know but essential for me! Aftersales has been way more than I expected - the whole team is fantastic. We all love our bathroom and enjoy it every day with some very positive comments from visiting tradesmen about being the best bathroom they have been in! So thank you to every one of you who made it a reality, we will enjoy this for years. Its not cheap but exceeded my expectations and totally worth it.
Annie Walters
13.08.2021
Fantastic journey with NBK from re-designing a bespoke bathroom to maximising the space to fit our requirements. Gareth and Kathryn were excellent in providing ideas and experience to help us design our bathroom. Lee who completed the installation was brilliant with a keen eye for detail and high worksmanship. Big thanks to the whole team at NBK who helped our bathroom come together.
Bob Magwire
03.08.2021
NBK Diss fitted us a fantastic quality kitchen and we would definitely recommend using their services.
Anonymous
15.07.2021
We have recently had a new kitchen fitted with NBK and were delighted with the process, start to finish. All of those involved were professional yet friendly, and competent in their work. Special thanks to Matt for his excellent problem-solving, Mark for his skilful fitting and attention to detail and to David for resolving an existing electrical botch job! We could not be happier with the outcome and would thoroughly recommend NBK. Thanks to all involved.
Ruth Martinelli
14.07.2021
N B K was brilliant from my first phone call to final bathroom fitting. The staff where all helpful and courteous. The fitter was excellent and I would recommend the firm completely. I can not thank them enough
Freda Aldous
25.06.2021
NBK specialise in the design and installation of bathrooms and kitchens and for over 20 years we have grown to become the largest independent retailer and installer across Norfolk & North Suffolk.
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01603 219 957 - Norwich
01379 640 812 - Diss
Send us an Email
sales@n-b-k.co.uk
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