In 2023 we became proud Trusted Traders in the Norfolk and Suffolk area with both Norfolk Trusted Trader and Which? Trusted Trader.
So what does it mean? Well, in summary it means that we work in conjunction with two different independent bodies that focus on ensuring high customer service standards, responsible business practises and fulfilling customer commitments as advertised and agreed. Having had two business assessments conducted with Trading Standards, we have been endorsed as a Trusted Trader by both bodies and we will continue to be monitored to ensure that our standards remain at the highest level and in compliance with Trading Standards, Which? Trusted Trader and Norfolk Trusted Trader.
You can view our Norfolk and Which Trusted Trader Profiles by clicking the links below and if you are a customer of NBK we would really love to hear from you about your experience with the team. You can leave us a review via our Norfolk Trusted Trader profile, our Which? Trusted Trader profile and our Google page too!
A rigorous assessment process Which? Trusted Traders are the only endorsement scheme that provides an in-depth assessment from a Trading Standards Quality Assessor. All applicants to the Which? Trusted Trader scheme undergo a thorough assessment from trading standards professionals.
Which Trusted Trader assessors continue to carry out background checks as well as assessments to ensure all traders continue to meet the standard. They vet all aspects of the business, looking through terms and conditions, paperwork and business practises to ensure that companies are doing everything with the customers best interests at heart.
Should you have a complaint with NBK that cannot be resolved, As part of the Which? Trusted Traders endorsement, you will have access to the Dispute Resolution Ombudsman, who will look at the facts and make an independent ruling. This can save valuable time and money, and can prevent court action, protecting both you, the customer and the business. It gives both you and the business a safety net in the unfortunate event that anything should go wrong and allows a third party to help resolve the dispute.
The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.
In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.
Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them.
If you wish to do so please contact Which? Trusted traders in the first instance on 02922670040.
If you wish to find out more about the Norfolk Trusted Trader Scheme and Complaints Process, please visit their website:
https://trustedtrader.team/Norfolk/about-us
Very pleased with NBK's suggestions and thoughtful design ideas for the creation of an upstairs shower room in our loft conversion. It wasn't the simplest or most straightforward of jobs but was tackled with a "can do/will do" attitude from the very start to completion of the finishing touches. Everyone we dealt with was fantastic and the onsite team a delight to have here. We are very, very happy with the finished room.
Julie Giles
We are delighted with our new kitchen from NBK. All the team were helpful, professional and friendly, and the standard of workmanship was very high. A special mention for James, our fitter, who consulted us throughout the installation to make sure we were happy with everything, and came up with lots of useful suggestions. Nothing was too much trouble and it was a pleasure to have him in our home. We would have no hesitation in recommending NBK to others - many thanks for a job well done.
Sue Mellor
I had my kitchen installed over the last two weeks and the whole team especially Mark (the kitchen fitter) where absolutely faultless. They all cleared up after themselves and left me with the most perfect kitchen you could have. The whole team Gareth, in the showroom, Matt the project manager, Jamie, Dan and especially Mark where a pleasure to have in my home. I would highly recommend this company.
Tracey Wilson
I am delighted by the work of the whole NBK team in creating and installing my new kitchen. From start to finish every member of the team has been outstanding and my kitchen looks superb. It has been finished to an exceptionally high standard. Special thanks must go to Mark for his attention to detail in fitting the kitchen and Matt for his customer care and diligence. The team are also very proud to work for NBK which they totally should be. Thanks to all!
Carol Hitchman
We recently had work done on our bathroom it was a very big job on a small room, it was our family bathroom. From start to finish from sales to completion, it was excellent. Gareth made us at ease from the design to the project managing throughout all the fitters and tradesmen where superb. And also were lovely people which made it better, the work they did was attention to detail and brilliant throughout, we are very happy with our beautiful bathroom and would recommend to anyone as they are very professional company, if I had 6 stars I would give it. :)
Kim Eastell
The planning, detail and consideration that NBK showed over a very large project, has been second to none. We were kept up to date every step of the way, by skilled, thoughtful and helpful craftsmen. At no time did we have any worries that our project was not on track. A special shout out to Gareth, Daniel, Steve, James, Jamie, Sally, Melanie, Geoff & Pete who made this happen for us. We could not recommend them highly enough.
Lisa Roche
First-class; highly recommended! We carefully considered many firms in the area before asking NBK to install both a new bathroom and new downstairs cloakroom. Each had their complexities but NBK were extremely professional, very hard-working and always eager to please. We particularly liked the fact that they were able to provide a complete end-to-end comprehensive service and we're delighted with the results. We have no hesitation recommending them to others.
AJ Lee
From the initial survey and design meetings through to completion NBK have been excellent. The knowledge and ability of personnel to combine the best items from the huge choice of individual manufacturer ranges has proved to be outstanding. We had three bathrooms completely facelifted in different and yet complimentary styles. It was then a simple and logical step to have NBK to carry on and remodel two of our kitchens. First class materials, workmanship and value for money - perfect.
Graham Smith
We were very pleased indeed with the service provided by NBK who installed a new kitchen for us along with new double glazed windows and doors. An excellent design by Tony & impeccable work from Ed the installer. The new kitchen is fabulous and has changed our lives. We were so pleased with Adi's windows & doors that we asked them to install new double glazed windows in the front room and a new front door which again were done to perfection. We would strongly recommend NBK.
Tessa Shepperson
We have recently replaced two bathrooms and the kitchen completely with the help of NBK. From the first contact to survey the work to the completed product the company have been extremely professional, friendly and produced an excellent standard of work. We would have no hesitation in using them again and would highly recommend them for this type of installation.
Peter Delbridge
We are pleased to offer our glowing testimonial for the work by NBK on the complete renovation of our upstairs bathroom into a shower room. The work undertaken principally by Josh (our fitter) and the design and survey teams were exemplary. Most notable was the quality of the finishes, the supplied materials and the equipment fitted - all top notch. Above all we were very impressed by the care taken to ensure everything was completed on time and to a very high standard. It was a real pleasure to work with Josh and the NBK team.
Chris and Jan Banks
Our kitchen has recently been replaced by NBK and from start to finish it was handled with professionalism, positivity and expertise. From the planning and preparation to the end, the detail was paramount in order for us to have the kitchen we wanted. It was not a straightforward job but our fitter, Ashley, handled it superbly, ironing out any difficulties with ease. Each member of Staff we dealt with through the Diss branch was able to deal with any queries and always in a friendly and pleasant way. We would not hesitate to recommend this Company.
Norfolk Trusted Trader Customer
NBK specialise in the design and installation of bathrooms and kitchens and for over 20 years we have grown to become the largest independent retailer and installer across Norfolk & North Suffolk.
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01603 219 957 - Norwich
01379 640 812 - Diss
Send us an Email
sales@n-b-k.co.uk
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