Our Reviews

Bathroom completely refitted.

This was the fourth project we have used NBK for, which really speaks for itself.

The company has been a pleasure to deal with from outset to completion, as always. Everything was done in the timeframe projected and the staff and workmen were very professional, efficient, considerate and helpful. At the end of every day they tidied and cleaned up to cause the least inconvenience for us.

In recent months I have had some very unsatisfactory dealings with other companies being incompetent and no sense of customer care so working with NBK has been a joy and re established my faith that some people do still have pride in their work, and care. 

Thank you NBK.

Margaret Sillis - Tuesday 8th April 2025

We are very happy with the work that Ashley completed in our new kitchen. He was very professional and polite, highly recommend.

Phil Gee - Sunday 30th March 2025

NBK completely redesigned our kitchen. Their design service offered us some excellent ideas to make the most of the space available and we were very happy with the outcome. The installation team were lovely and carried out their various tasks in an exemplary way. We had asked for various bespoke items and these were built to a high standard and make all the difference to our kitchen. We had previously contracted NBK to redesign our bathroom and knew that they provided a complete service from design to installation, plastering and decorating. A new kitchen is a big expense but we felt confident that we would recieve an excellent service from NBK.

Mr & Mrs Trevelyan - Thursday 27th March 2025

NBK updated our tired family bathroom and en-suite and we could not be happier with the level of service, care and quality of workmanship. All the various tradesmen who had an input were hard working, friendly and adept at problem solving on the job. The wonderful folks in the showroom who helped us with the overall design and choice of materials were excellent and were very good at keeping to within our budget, we are so pleased with the result that we have asked NBK to come back and refurbish our kitchen

Robert Lowe - Friday 21st March 2025

A very professional service from all members of staff, everyone was polite and friendly and from our first meeting at the Diss showroom we felt at ease and nothing was too much trouble. John, our fitter, had excellent attention to detail and always left everywhere tidy at the end of the day. We are delighted with our new bathroom, which was a little tricky due to the old house and uneven walls! I would definitely recommend the team and would use NBK again the future. Thank you! 

Kathryn Hurcomb - Wednesday 5th March 2025

The service provided by NBK was exemplary from start to finish. 

Dan did a fantastic job installing the new bathroom. He was always considerate, professional, and the quality of his work is superb.

The entire process from start to finish was entirely stress free. I would 100% recommend and/or use NBK for any future work. 

Thank you!

Josh P - Thursday 6th February 2025

Having previously had an excellent experience with NBK refurbishing our bathroom in our city flat in Norwich, we selected them again for a bath replacement in our country house.

From start to finish, the planning with James through to the project management with Ryan and the actual work carried out by Mark, it was faultless. Executed on time, faster than estimated and with meticulous precision, we are delighted with the final result!

Highly recommend NBK.

Brian and Penny - Thursday 23rd January 2025

We needed to have both a complete bathroom renovation and an extension to our property. The job was not as simple as we first thought it would be, due to drains having to be moved and extra structural support being required. Several companies we approached shield away from the work due to its complexity.

NBK handled the whole project with a 'can do' approach from day one.

The project was carried out to timetable and we are very pleased with the result. The team who managed it were very friendly & professional, helping us to achieve the best possible result within our budget. 

We would highly recommend this firm.

Greg Weal - Wednesday 22nd January 2025

Our kitchen has recently been replaced by NBK and from start to finish it was handled with professionalism, positivity and expertise. From the planning and preparation to the end, the detail was paramount in order for us to have the kitchen we wanted. It was not a straightforward job but our fitter, Ashley, handled it superbly, ironing out any difficulties with ease. Each member of Staff we dealt with through the Diss branch was able to deal with any queries and always in a friendly and pleasant way. We would not hesitate to recommend this Company.

Norfolk Trusted Trader Customer - Monday 6th January 2025

We are thrilled with the renovation of our old outdated bathroom into a shower room. The room was completely re-designed and a lot of changes were required to the existing layout. We had a particular shower tray in mind and Gareth came to do a survey to make sure that this would be possible. We would like to thank all the NBK team for their professional and friendly approach, it was a pleasure to deal with them. A special mention goes to our designer Tony, fitter Lee and project manager Ryan (who swiftly dealt with a few issue we encountered on the way with some products). We would have no hesitation in recommending NBK who go the extra mile to make sure their customers are happy. They may be slightly more expensive, but it’s definitely worth paying the extra for their attention to detail and the excellent quality of their work. Everything went smoothly and to budget.

Mr & Mrs Smith - Friday 3rd January 2025

After completing an ensuite and kitchen replacement, and a complex double garage conversion consisting of a new family room, utility room and cloakroom, we are delighted to thoroughly recommend NBK on all accounts. Our hesitation for not doing this sooner was being able to pull everything together to run as one smooth project. From our first meeting with Gareth, we got the confidence that NBK could deliver on everything. The design, materials, work quality and attention to detail is first class and most importantly, every question is listened to and addressed. During the project, communication was excellent in terms of tracking progress, ongoing costs and what would happen in the coming weeks allowing us to plan ahead. Throughout our five month project, everything arrived and was built as planned, the team arrived on time every day and when planned, and quite honestly were a delight to have around during what was a huge overhaul to our home. NBK are fully deserving of all the five star reviews and comments on this site and would definitely use again and highly recommend.

Norfolk Customer - Friday 3rd January 2025

NBK were a pleasure to work with. From design meetings with James, with his ‘anything is possible’ attitude and attention to detail, throughout the expert installation by fitter John, we felt in safe hands. When there was an unexpected issue early on, the management team swept in to work out how to overcome it with minimum stress and disruption to schedule. We were kept up to date by project manager Ryan, and John on the ground. The finished en-suite looks beautiful and we are thrilled!

Harriett McGlue - Wednesday 27th November 2024

What fabulous service and workmanship.

From the first visit to Heigham Street showroom through to the last day of installation, we were completely impressed with Norwich Bathrooms and Kitchens.

Every person involved in our new kitchen was professional and always felt comfortable with them in the houseWell done NBK - long may you continue in you first class workmanship and service.

Norfolk Trusted Trader Consumer - Wednesday 27th November 2024

The team at NBK were fantastic, from planning through to removal of our old bathroom and installation of our new one. Ben, Lee and everybody else were great, they did what they said they would do, finished on time and the end result is very high quality. Were extremely pleased with what they've done for us.

Paul Grainger - Wednesday 13th November 2024

Very pleased with the service NBK did from initial enquiry to completion. The project was fully detailed and the installation was excellent. The installer Lee Harrison could not have been better. His attention to detail was excellent and his cleanliness of the work areas could not have been better.

This was the second time NBK has done work for us so I can recommend NBK. You may find a cheap company but unlikely to get a better job done than with them..

Norwich Customer - Monday 11th November 2024

The recent bathroom work was the second time I’ve used Norwich Bathrooms and Kitchens, and I’m as pleased as the first time I used them. Good project management by the office, welcoming us and organising timings; excellent attention to detail by consultants and installers; swift action when a problem was discovered (at our end, not at theirs) and a bathroom/shower room that is a joy to use. Thanks!

Norwich Customer - Monday 11th November 2024

NBK designed and fitted a cloakroom and an ensuite bathroom for us last year. This review is a little late! Our requirements were quite specific for health reasons, and the design team (James) were helpful, flexible, knowledgeable and supportive. Nothing was too much trouble. Our ensuite bathroom required builders work as well as new sanitary ware and finishes. We had some clear ideas of our own but they brought it to life with good advice and the sourcing of specific items eg a non-slip shower tray. The choice of products and finishes is broad and to our taste, and they easily sourced alternative finishes where required. The installation team were also excellent. The fitter (Sean) was the most considerate contractor we have ever had in our house! We needed the circulation areas to be clear and safe for walking on a daily basis and NBK went out of their way to ensure this happened. Everything was explained as the job progressed. They listened and helped us work out solutions with good suggestions and were friendly and polite throughout. We trusted them completely. There have been a couple of snags which were dealt with promptly without any fuss. I cannot recommend NBK highly enough!

Norwich Customer - Wednesday 16th October 2024

After being let down by another company we approached NBK to undertake the full refurbishment of an en suite and a partial refurb of our main bathroom. From the moment we entered the showroom in Diss to the day of completion we were very impressed by the professionalism, efficiency, friendliness and helpfulness of everyone involved in the process. The installation was completed within the given time schedule and we were consulted at every stage during the installation. They were a fantastic team from Tony and Stuart at the planning stage right through to the installation team. Damian, ably assisted by Ben completed the work and not only did they do a wonderful job of the work. It was a pleasure to have them in our home. They made every effort to cause as little disruption as possible, cleaning and clearing up at the end of each day. I wouldn't hesitate to highly recommend this company to anyone looking for high quality service which has ended up with the perfect en suite for us. Thank you to all involved.

Diss Customer - Wednesday 16th October 2024

The replacement of my shower room and en suite bathroom- from start to finish I was really impressed with the communication, quality and complete professionalism of clearly a well run company. Initial meeting with Stuart in the showroom was knowledgeable, allowing me to look around asking questions without the pushy sales talk. James who came round to talk through design and produce plans, listened to my needs and came up with impressive computer designs... Finalising plans with these 2 and their expertise was fun, not rushed and felt like time being spent with friends, making me feel completely confident.

All the team who entered my home, kept to time, were respectful to me working from home. Shaun and Lee who did the bulk of the stripping and refitting were absolutely brilliant, knowing their stuff - The trust they built with me was great as they checked all the smaller details and their expertise also shone here. The project management was fantastic as the extra trades people (electrics, plastering, and woodwork) all kept to schedule. They all left their work spaces clean and safe.

I would recommend NBK to anyone who wants a complete start to finish service and after service- nothing was too much and I look forward to revisiting when deciding to do my kitchen.

Norwich Customer - Wednesday 16th October 2024

My wife and I chose NBK to have two bathrooms in our house. A family bathroom, and the master en-suite. It was our first large project for our small home, and we were nervous! We chose NBK after taking several quotes, much agonising and a few meetings with the team in the Norwich showroom and at our home. Our project was a complete refit from the studs including moving walls, new electrics and redesigned plumbing.

We could not be happier.

From the initial meetings with James and Megan, through James’ survey, Ryan’s site visit, and finally Dan’s installation we have been thoroughly impressed. The organisation and process has been slick and professional. Our requirements for the rooms have been completely worked into the design and the result is stunning, far more than we expected. The team are quietly and obviously exceptional. I’m sure we have had far more design meetings than expected, and James and Megan especially should get extra qualifications in marriage counselling. Our design included a basin and stand which we sourced ourselves, and the NBK team even went as far as to draw it for the CAD design so we could see how it looked during the design process. Installing a product they did not supply didn’t even raise an eyebrow.

Dan’s professionalism and expertise were very much evident throughout the install, which was on time and efficient. We’ve never appreciated the obsessive tile layout and design so much! We have two dogs, and the team happily worked around them and our shift work. Dan even made sure the dogs had toilet breaks when we were working nights. We have been included in all decisions and updated throughout the process. The back-office team is responsive and the project management from Ryan and Millie has been second to none. A couple of items from the initial specification weren’t required and without question were removed from the final bill. Even Blake’s post project clean up was precise and efficient, our home was tidier when you left than when you arrived!

We are thrilled with our new bathrooms. We have enjoyed the entire process. The value for money far exceeds cheaper suppliers and NBK’s experience is truly the difference. Though the guarantee is reassuring, given the expertise on evidence throughout the project I am sure it will not be required. We can’t thank you guys enough. In summary, 11 out of 10, we wholeheartedly recommend, and we will be back for future projects.

Norwich Customer - Wednesday 16th October 2024

Fantastic, trustworthy and thoroughly professional experience with NBK. We had our Victorian terraced house box room converted from scratch into a small ensuite bathroom. Very meticulous in everything they do, from the initial quote to the full costings and of course the work itself. Ran to time and budget, no hidden costs, and they responded / troubleshooted excellently to any unforeseen setbacks (bound to be a few in an old house like ours!), such as installing us a temporary sink when the unit we had chosen was temporarily out of stock, then coming back to install ours a few weeks later. Dan was really kind and a pleasure to have in the house. We’re really happy with the result and having such a long warranty is an added bonus. Wouldn’t hesitate to recommend them.

Norwich Customer - Wednesday 16th October 2024

Staff were very friendly, polite and helpful. Any issues were sorted out immediately. Really pleased with the work.

Isobel Pursehouse - Saturday 27th July 2024

Having used NBK in the past we had no hesitation in using them again. The service before deciding to go ahead with the work was friendly and offered up helpful suggestions The work itself (new flooring, tiling and minor kitchen works) was excellent and went the extra mile several times and was way ahead of similar work we have had done by similar kitchen installation companies. Would definitely recommend.

Which Trusted Trader Customer - Thursday 25th July 2024

Absolutely outstanding from start to finish- great design team, a thorough approach to everything and a passion for the job. My fitter, Lee, was outstanding and is an utter perfectionist. Can't recommend them highly enough. They certainly won't be the cheapest but you get exactly what you pay for.

Norfolk Trusted Trader Customer - Sunday 14th July 2024

Absolutely outstanding from start to finish. Thoughtful, intelligent design process, ordering was smooth with all finer points of detail checked and checked again. Installer was a genuine craftsman whose quality of work was impeccable. Don't go anywhere else.

Nick Pike - Sunday 14th July 2024

NBK installed a beautiful bathroom designed with my father in mind as he has mobility issues. They also reconfigured our stairs so they could be suitable for a stairlift. They have been amazing, getting the stairs done swiftly so my parents didn't have to stay away for very long. The bathroom was done while they were here. The workmen were so helpful and charming going above and beyond while they were here. They have thought of everything, making sure there was electrical point for stairlift which I wouldn't have thought of. The finish is exceptional. Everyone at NBK has been a joy to speak to and made the process a pleasure and we will miss them!

Pop Pop Bubble Gum - Saturday 13th July 2024

We had a shower room and an en-suite remodelled recently. The en-suite in particular was a difficult job. We are very pleased with the final result in both rooms. The designs were very well conceived and the reality has lived up to them.

David Daynes - Tuesday 9th July 2024

Excellent customer service, communication and quality of work. Highly recommended.

Samuel Higenbottam - Wednesday 19th June 2024

We had two bathrooms upgraded by NBK and we can highly recommend them. Everyone we dealt with, both in store and at our home, were highly professional and very reliable. Our fitter, Shaun, was with us for some 7 weeks and not only is he highly skilled, he was very easy to have working in the house.

Sally Fox - Tuesday 11th June 2024

NBK completed a new disabled suitable ensuite shower room and bedroom revamp for me. I was extremely pleased with all the work and Dan the fitter was very helpful and conscientious. All the trades were fantastic. I was a hard customer as I ran my own Plumbing & Heating company for 16yrs and been in the trade for 22yrs before I was recently made disabled. So that itself says a lot if I was pleased with the work. Great company and I will definitely use them for any future work. Thanks to all the team. Kind Regards Sam Weedon

Sam Weedon - Monday 10th June 2024

Just had a new bathroom installed by NBK and couldn't be happier with the outcome. Everything was straight forward and hassle free, from the initial survey stage (James) then Project manager (Ryan) then to actual fitter (Mark) who did such a great job. Also thanks to electrician Michael. They may not be the cheapest but I believe it was worth it as everything went ahead as planned from start to finish.

IAN MARRISON - Monday 10th June 2024

Good selection on display. Helpful, friendly staff

Robert Varley - Saturday 1st June 2024

We have just had our bathroom refitted by NBK and from start to finish I have found them brilliant to work with. I chose them over other bathroom installers in the area because they gave me confidence in the way that they created a digital design of the bathroom with me beforehand, as well as their friendly and professional manner. The installation was very fast and straightforward, with no mess left and friendly contractors.

Which Customer in Norfolk - Thursday 18th April 2024

We have just had our bathroom refitted by NBK and from start to finish I have found them brilliant to work with. I chose them over other bathroom installers in the area because they gave me confidence in the way that they created a digital design of the bathroom with me beforehand, as well as their friendly and professional manner. The installation was very fast and straightforward, with no mess left and friendly contractors.

Norfolk Trusted Trader Consumer - Wednesday 10th April 2024

We had a great experience with NBK bathrooms. Very friendly and responsive to our requests and desires. Very professional, yet friendly manner of communicating and working which gave a lot of confidence to us. I'd highly recommend them.

Padmaloka - Wednesday 10th April 2024

I ordered a new toilet seat to replace an old one that had become damaged. I had difficulty fixing the new one due to a change in design. But Gareth from NBK with the assistance of email and a telephone conversation explained to me what to do. Although it is several years since the bathroom was installed by NBK, still excellent customer care.

Marie Adds - Tuesday 2nd April 2024

We had a bathroom refit, including new bath and panelling, w.c. flush+housing, shower unit; including adjusting its height from the floor and the demolition of a wall; re-plastering of ceiling and walls, plus re-tiling of part of the walls and new flooring. From the moment we first consulted them, we felt there was a rapport and that they were listening to us. When the work began, we were impressed by the thoroughness of all the contractors, but most especially with Richard, the principle fitter, who was throughout reliable, professional and suitably cautious given the age of our property and the problems this threw up.

Norfolk Trusted Trader Consumer - Monday 1st April 2024

NBK refitted my bathroom with a shower and wash-basin, quality and workmanship ‘5 Star +’, project completed on time and I was updated on a daily basis re progress. The installer [Dan] kept me informed throughout the installation and his attention to detail was exemplary- NBK highly recommended

Mike Taylor - Thursday 28th March 2024

From our first visit to the showroom to get ideas and then the initial design and choice of products, Megan, James and Stuart were incredibly helpful and shared their knowledge of what would work for us. They kept us informed about timescales and costs. The fitter Lee (and Ben) were superb. Everything ran like clockwork and there were no days when 'nothing happened'. I am sure this was due to lots of hard work behind the scenes from Ryan. We were kept informed throughout about what was happening and when. The fitters were brilliant at keeping things as clean and tidy as they could. We are so pleased with the finished bathroom. The quality of the product and attention to detail was great.

Which Trusted Trader Customer - Wednesday 27th March 2024

We have now used NBK 3 times to all our kitchen and bathroom upgrades. We have been very impressed with the quality of design and workmanship. From the design staff to fitters and support staff everyone kept us fully informed with nothing being too much trouble, plus being totally flexible to change requests. We highly recommend NBK and thank you to all the team.

Helen & Keith Upton - Wednesday 27th March 2024

From design to finish, this was a good experience. We are delighted with the service provided, the quality of the work undertaken and the customer service provided. They weren't the cheapest quote we had but the fact that all the trades were well experienced and are part of the company (subcontractors are not used) was reassuring and worthwhile. The quality of the fittings and fixtures is first rate. The design choices and advice given at all stages proved sound and we now have a fabulous shower room!

Norfolk Trusted Trader Consumer - Tuesday 20th February 2024

Staff were well informed about products. Attentive to our requirements.

Kevin Chaplin - Thursday 4th January 2024

We are pleased to offer our glowing testimonial for the work by NBK on the complete renovation of our upstairs bathroom into a shower room. The work undertaken principally by Josh (our fitter) and the design and survey teams were exemplary. Most notable was the quality of the finishes, the supplied materials and the equipment fitted - all top notch. Above all we were very impressed by the care taken to ensure everything was completed on time and to a very high standard. It was a real pleasure to work with Josh and the NBK team.

Chris and Jan Banks - Monday 1st January 2024

We wouldn't hesitate to recommend NBK to anyone, the professional way you go about things from start to finish is so impressive, the bathroom has turned out really nice after the wobble about the tiles, so glad we changed them. Steve, who carried out the work, was very professional, cared about doing a good job and always left everything tidy before he went home each day and our dog absolutely loved him. Thanks to all those who were involved in giving us a beautiful bathroom which we are so happy with . HAPPY CHRISTMAS TO YOU ALL. Regards Christine and Paul Elsey.

Christine and Paul Elsey - Wednesday 20th December 2023

Dear Gareth Our grateful thanks to you and all your team who have provided us with a new en-suite in just a few short weeks. As previously we have appreciated all the consideration and thoughtfulness of those who have worked here (Ben, Richard and Lee) and those who helped with planning and designing beforehand (yourself, James and Megan). Nothing has been too much trouble and the quality of workmanship is excellent as always. It has been a hassle free project and we look forward to enjoying the space now that it meets our current needs. Needless to say we are delighted with the end result. Please pass on our thanks, best wishes and Seasons Greetings to all those involved. With kind regards Mary and Chris

Mary and Chris - Friday 15th December 2023

We are very pleased with the new shower put in by NBK, the tradesman explained everything to us. I would highly recommend this company.

Conrad Atkins - Thursday 14th December 2023

Great project management & installation. Lee Howard is a precision engineer in plumbing, and the tidiest plumber that I have ever met.

Ann Donkin - Monday 20th November 2023

Very impressive organisation! Due to personal reasons we unfortunately weren’t able to commit to having our bathroom remodel completed with NBK, however we feel compelled to leave a review here as we were very impressed with the operation NBK are running. From first contact with Stuart, through to the survey and design process with James the NBK team were extremely helpful, responsive and professional. For those looking for a high quality and stress free bathroom/kitchen remodel I have no doubt that NBK would do a great job. James especially was extremely thorough in his approach and was a pleasure to deal with. Obviously I can’t comment on the actual building work as we weren’t able to proceed (for our own reasons, nothing to do with NBK) but based on the professionalism of the initial stages (survey, plans, design, communications) I’m sure that it would have been high quality. I’d recommend anyone looking for a remodel to at least reach out to NBK and see what they can do for you. Thanks Stuart, James and Megan!

Sam M - Friday 3rd November 2023

Excellent first impression of NBK. Feeling confident they will do what they say.

David Morley - Tuesday 31st October 2023

We used NBK for the installation of an accessible wet room. It was really important to us that we got this right and James and Megan didn't disappoint. They were absolutely brilliant in helping with the design of the wet room and choosing the correct fittings and products. The installation itself was project managed wonderfully by Ryan and our fitters (Lee and Sam) were excellent. We would have no hesitation in recommending NBK. A first class job from start to finish.

Which Trusted Trader - Wednesday 18th October 2023

A year after purchasing a house with a one year old Wren kitchen we noticed the Corian/Stainless Steel sink, incorporated into Corian worktops, leaking. As the Wren warranty was not transferrable, they showed no interest whatsoever in assisting us with the problem. Enquiries with several kitchen/Corian installers were fruitless, all saying they were not interested in correcting someone else's work, until we visited NBK in Diss, Norfolk. We were fortunate in meeting Gareth, the M.D. of the company who immediately expressed an interest in our problem. Also at that time my wife admired the floor tiling in the showroom and said she would like the same tiles fitted in our kitchen. Gareth visited our home later in the week and, together, we discussed how the existing Corian sink could be replaced with an alternative option. The agreed work progressed smoothly. We were kept informed at all stages of the project and the site operative, Dan, worked diligently to complete the work with the minimum amount of disruption. Upon completion, 6 working days later, a final inspection was carried out by a NBK manager in our presence. We were very pleased with the finished work and all aspects of the project from inception to completion. After 47 years in the industry, with a BSc in Construction Project Management, and a member of the Chartered Institute of Building prior to retirement, I am very pleased to recommend NBK for their positive, professional outlook and on-site capability.

Which? Trusted Trader Consumer - Tuesday 17th October 2023