Great project management & installation. Lee Howard is a precision engineer in plumbing, and the tidiest plumber that I have ever met.
Very impressive organisation! Due to personal reasons we unfortunately weren’t able to commit to having our bathroom remodel completed with NBK, however we feel compelled to leave a review here as we were very impressed with the operation NBK are running. From first contact with Stuart, through to the survey and design process with James the NBK team were extremely helpful, responsive and professional. For those looking for a high quality and stress free bathroom/kitchen remodel I have no doubt that NBK would do a great job. James especially was extremely thorough in his approach and was a pleasure to deal with. Obviously I can’t comment on the actual building work as we weren’t able to proceed (for our own reasons, nothing to do with NBK) but based on the professionalism of the initial stages (survey, plans, design, communications) I’m sure that it would have been high quality. I’d recommend anyone looking for a remodel to at least reach out to NBK and see what they can do for you. Thanks Stuart, James and Megan!
Excellent first impression of NBK. Feeling confident they will do what they say.
A year after purchasing a house with a one year old Wren kitchen we noticed the Corian/Stainless Steel sink, incorporated into Corian worktops, leaking. As the Wren warranty was not transferrable, they showed no interest whatsoever in assisting us with the problem. Enquiries with several kitchen/Corian installers were fruitless, all saying they were not interested in correcting someone else's work, until we visited NBK in Diss, Norfolk. We were fortunate in meeting Gareth, the M.D. of the company who immediately expressed an interest in our problem. Also at that time my wife admired the floor tiling in the showroom and said she would like the same tiles fitted in our kitchen. Gareth visited our home later in the week and, together, we discussed how the existing Corian sink could be replaced with an alternative option. The agreed work progressed smoothly. We were kept informed at all stages of the project and the site operative, Dan, worked diligently to complete the work with the minimum amount of disruption. Upon completion, 6 working days later, a final inspection was carried out by a NBK manager in our presence. We were very pleased with the finished work and all aspects of the project from inception to completion. After 47 years in the industry, with a BSc in Construction Project Management, and a member of the Chartered Institute of Building prior to retirement, I am very pleased to recommend NBK for their positive, professional outlook and on-site capability.
Complete kitchen/dining room refurbishment. Customer is king with this company. Not wishing to project manage, we put our faith and budget into the hands of NBK. Best decision we could have made. The whole team from Tony (design) and Meghan to Ryan our Project Manager, Millie Installations Manager and the fantastic guys who installed our lovely kitchen and matching dining room units - all are professional, skilled and totally reliable. It takes a special sort of company to deliver this degree of customer satisfaction. Our property still requires further refurbishment - we will not be looking elsewhere.
NBK refurbished our kitchen and utility room, fitted new flooring in the hall and installed a new toilet + new flooring in the cloakroom. They did an absolutely first class job from start to finish. We were given lots of support with the initial design stage and with selecting products and colours. A time scale and price for the project were agreed - the work was completed to meet the deadline and the final invoice was in line with the original costing. NBK's project management was brilliantly handled so that work was completed in line with the schedule. The quality of workmanship is superb - in particular, our main fitter was an absolute perfectionist and took great professional pride in his work - nothing was too much trouble. All of the staff we had dealings with both in the showroom and in our home were entirely professional, respectful and incredibly supportive. All aspects of communication were first class - NBK are very good at listening and responding to customers' needs. We are thrilled with our new kitchen/utility room - it's actually turned out to be better than we thought it was going to be, better even than the CAD drawings! Aftercare to date has been faultless - a few tiny snag jobs were fixed really quickly. We first used NBK to do our ensuite in February this year, they did a brilliant job so we didn't hesitate to go back to them - yet again they have done themselves proud. I cannot recommend them highly enough. Thank you to the amazing NBK team.
We used NBK (Norwich Bathrooms and Kitchens) to supply and install a new kitchen at our Mulbarton home. Before placing an order we had three or four meetings with the Design Team to ensure we had everything correct. At no time were we put under pressure during this consultation period. The team were patient and helped to ensure we obtained the result we wanted. Just before an order was placed a site meeting was held with the Project Team to check designs and agree sighting of electric sockets etc. The order was placed and installation date agreed with an expected installation period, this was exceeded by two days because of Installation Team illness and injury. However their communication was excellent and we were never left not knowing what was happening. We cannot give enough positive feedback to this company and their operatives. All members of the company from Director to Labourer were friendly, respectful and a pleasure to deal with. NBK will never be the cheapest, but if you want that you should look elsewhere. If you want something special, deal with a team who care and have a value for money product, then you do need to speak with these guys.
Friendly staff. Very neat showroom. Not huge, but well set out and clean.