We have a daughter with special needs , so we wanted to adapt our upstairs bathroom for a more suitable use for us all to use but at the same time giving our daughter some kind of independence So We went straight to N.B.K who were fantastic from our first visit from James who done the surveying .We explained that we wanted to convert it into a wet room and told him our daughter needs . We then had a consultation with Stuart and James who made your choice’s so much easier less stress by their guidance, we saw it in 3D which looked amazing . We had a top professional fitter Lee Howard who was here from start to finish very hard working tidy and clean in his work talking us through everything .The toilet we had installed is called a Geberit AquaClean . I would highly recommend N.B.K thank you everyone involved Its given our daughter some independence
We first visited NBK about 2 years ago when first looking for a complete bathroom makeover. We were very impressed with their knowledge and honesty about what the price would likely be. Unfortunately at the time it was out of our price budget. Two years later we visited again and was once again impressed with their helpfulness. We had a good feeling about the company. We had visited other bathroom companies in the area where staff could barely look up from their desk. We are pleased to say we made the right decision. James came to our home to carry out the planning with ourselves. We made a few alterations to the original plan. James was extremely pleasant and always courteous with our alteration requirements. Next came Stuart with his knowledge of the products and helped us try to find exactly what we wanted. He was very patience and extremely helpful. Next came Steve who made our dreams come true with transforming our bathroom. He was truly amazing. His attention to detail was incredible. He was very tidy and always helpful if we had questions, etc. Next was Ryan the project manager. Ryan visited numerous times to ensure all was progressing well. This took the stress away from us by having someone who could sort out queries, etc and liaise with Steve directly. We met Gareth the owner on one occasion who again was helpful when sorting out a few teething problems when the bathroom was finished. The small problems were sorted out quickly, efficiently with no fuss. Last of all there was Millie, the administrator who we have spoken to a few times. Again efficient, helpful and dealt with things promptly. What an amazing company who employ excellent staff who care about their clients and the service they provide. It is very rare to find a company like this . We now have a beautiful bathroom we are proud to show off, thanks to NBK. Thank you everyone. Beverley and Robin
When we first approached you to put together a wet room, the room itself only existed in our heads! Luckily it was (literally) built within our barn, just in time for you to make a start at the beginning of May! Now the wet room is great, thank you very much. Everything was completed very efficiently . . on time, on budget, and your team kept us well informed throughout, even though mobile signal and internet are very poor in our rural location!
We are delighted with our new bathroom, including the after sales service from Millie and the team. We were delighted with the results and the way Dan went about the refit. The care he took to ensure we were happy and the cleanliness of his work. Although dust did get everywhere! Dan is truly a craftsman and a credit to your team. We had spoken to a few companies before we found NBK. No one fitted the bill, as we wanted a complete service. The reason we came to NBK was because we were phoning around and had an initial conversation with Catherine. Her knowledge and understanding of your service filled us with confidence. We were really sold on the first contact. The only challenge we found during the whole process was that some of the items Catherine & Tony recommended were not on display and therefore difficult to picture. However their recommendations are ideal and the shower is fabulous. I wanted you to know how pleased we are with NBK. If we decide to refit the other bathroom or indeed the kitchen you will be our first call.
After looking at other firms we chose NBK to remodel our bathroom because of the excellent reviews we had seen. Our experience fully justifies those. From our first visit to the showroom, through the survey and design process, to ripping out and refitting, all the team were knowledgeable, professional and understood our needs and concerns. Whenever there were snags they were resolved quickly with no fuss and we were kept fully involved in the process. This meant we now have a beautiful bathroom which exceeded our expectations. So a big thank you to Michelle and especially Simon our fitter who did a fantastic job and to Ben who managed to rip out the whole bathroom whilst creating minimum mess. We have no hesitation in recommending NBK (and indeed already have). Karen & Phil
(1) Converted a bathroom to a wet room. Very pleased with the professional work. I recommend the fitter Mr. Lee Howard. (2) Design new fitted kitchen. I had originally started with a different contractor, but they let me down with the installation plan, so I had to cancel that job and I then used NBK instead as I had good experience with them installing a wet room. This was a good decision and I am very pleased with the professional work. This was better than my original design. The completed kitchen was exactly to my expectations.
Our bathroom and shower room were installed in 2018 and look marvellous. Just two days ago our loo ‘button’ on the flush was failing. Ben from nbk came the next day to assess the trouble, and today Gareth (nbk owner) came himself to fix it. Brilliant service: quick and efficient. Sue and Sally
My kitchen was fitted by NBK over 3 years ago. It's great. There have been a couple of minor issues during the warranty period but NBK sorted them promptly and with no fuss. After over 3 years I needed some advice on the electrical work and they couldn't have been more helpful with that too. Highly recommended if you value after sales service.