We can’t speak highly enough of the service we received from NBK, who have recently finished installing a replacement bathroom for us. From the very beginning, when I first visited the Norwich showroom, the service has been exceptional. Stuart and James’ in-depth knowledge of the products, combined with their endless patience in helping us find the perfect solution, whilst always keeping the budget in mind, was second to none. Nothing was too much trouble. When it came to the installation, Lee S was a pleasure to have in the house - considerate and tidy, and we very much appreciated his attention to detail, ensuring that every small detail was just right. He was even able to find a solution to a tricky room configuration that was preventing us having the herringbone wall we really wanted! Ryan was on hand whenever we needed him, and the few small hiccups we had (not NBK’s fault) were dealt with professionally and promptly. We wouldn’t hesitate to recommend NBK to anyone!
If you need a new bathroom or kitchen do not hesitate to use NBK. We have had a bathroom, shower room done and just completed a full kitchen refurbishment. NBK are an exceptional company. Yes they are a bit more expensive but you get the complete service. From Catherine in the showroom, to Tony who designed my dream kitchen, Matt who project managed to the fitters, electricians, plasterers, everyone is professional, friendly and very hardworking. You know that they are dedicated to give the customer an extremely high standard of service. A special mention to Ashley who built most of the kitchen and Lee who was painting during those 2 days of unbearable heat. They all did an amazing job. You also get peace of mind using NBK too with the knowledge that they will rectify any problem and nothing is too much trouble. Someone is always there to help and advise. I'm just sad that I have no more refits for them to do. If I did, I would not hesitate to use NBK again.
From the onset, NBK is a team with a very 'can do' approach to a project. A windowless, damp, cramped ensuite shower and WC was redesigned with storage, new fittings and furniture, modern shower system and ventilation. Incredibly, we now have more space and better usage of the facilities. We changed the soil drainage, installed a window, and replaced the flooring. The project design led by Tony and Catherine (Diss) was detailed, and had our full involvement. Work on site, prompt, very hands-on (thanks to Ben and Woody), with much attention to detail and a clear daily progress. Our Fitter, John, showed skill, knowledge, and real care in his work, taking time to explain and highlight advantages in what we were having installed. Our ideas were tweaked to full advantage. Ryan provided further reassurance that the project was progressing to time. In short, we are very pleased with our new room, and glad to have met the team at NBK. We hope to use them again.
Both Carola & I are very happy with our new kitchen, and with the efficiency with which the work was carried out throughout, from the early design concept on a computer screen to the completion of the real thing. A couple of minor problems during the installation were quickly and efficiently sorted out, without fuss. We were impressed with the professionalism displayed by all, from the project manager to the gentleman who had the task of removing the waste. Special mention to Mark, who patiently helped us making decisions regarding the final layout details of the kitchen. We would happily recommend NBK to one and all. Reg & Carola Siger
Showroom very good and staff very friendly and helpful. We now have a lovely bathroom. Would very much recommend this Company. The team at NBK are so helpful and work is very professional. At the beginning Tony helped with design and also Catherine. John our fitter worked hard and kept us informed throughout the refit. Ryan the project manager always available to check work being done. We will be using this company again as there is a smaller project we would like them to do. Thank you all at NBK. Regards Andy and Carole
We have used NBK over the years and they have just finished installing our new bathroom. From the planning stage through to the fitting the service has been second to none and I would not hesitate in recommending them. A special thank you to James for the planning and Simon for the installation and of course Stuart who was great help.
We have had our bathroom redone & are very pleased with the results. Nbk were very thorough in their planning, the job was well executed & completed on time. Highly recommended.
I have a lovely bathroom, thanks to NBK. They are still asking if there is anything else they can help me with, saying they don't just abandon you when the work is finished. It's a fabulous experience using the bathroom. I couldn't be happier!