This project was a real honour to be a part of due to the background of the customer's journey. Our customer explained to us that having previously embarked on the project with a different company and being left without an en-suite for over a year due to bad workmanship, they were left upset and disappointed and wanted this to be the final stage of their journey to having a room they could be proud of.
We were delighted to help and were so pleased to know that our customer felt reassured knowing that we are a trusted trader. Our customer has described the project in her own words which we have included below but first, a special mention to the main star in this project which has to be the Nuie Fluted Wetroom Screen and Hinged Screen - WOW!
We absolutely love what this stunningly textured glass does to the overall design of the room and would highly recommend including it in your own shower room project if you are looking for a subtle feature that will add flare and sophistication to your bathroom.
We decided to choose NBK because being a trusted trader we knew we would get quality workmanship and customer service. We were right, from the start to end of the project we witnessed great ideas, communication and above all fantastic customer service and problem solving. Nothing was too much trouble to deliver the en-suite of our dreams. My favourite part of working with NBK was the staff.
I have too many names to name but every single person we dealt with was approachable and always professional. Having someone in your home working after suffering bad workmanship previously was worrying but with NBK we never felt this. In fact we felt we had friends in our home working. We cannot recommend NBK enough to anyone who is considering having quality workmanship in their home. I wouldn't hesitate to have more work by NBK when we have more projects in our home in the future.
Very pleased with NBK's suggestions and thoughtful design ideas for the creation of an upstairs shower room in our loft conversion. It wasn't the simplest or most straightforward of jobs but was tackled with a "can do/will do" attitude from the very start to completion of the finishing touches. Everyone we dealt with was fantastic and the onsite team a delight to have here. We are very, very happy with the finished room.
Julie Giles
02.04.2017
We are delighted with our new kitchen from NBK. All the team were helpful, professional and friendly, and the standard of workmanship was very high. A special mention for James, our fitter, who consulted us throughout the installation to make sure we were happy with everything, and came up with lots of useful suggestions. Nothing was too much trouble and it was a pleasure to have him in our home. We would have no hesitation in recommending NBK to others - many thanks for a job well done.
Sue Mellor
03.04.2017
This is the most outstanding company I have ever had the pleasure of working with. They are honestly head and shoulders above the rest. I have very high standards and they met them all with ease. From the moment we went to the showroom, they remained true to their word and delivered on every promise. Rachel is incredible, she is organised, knowledgable and takes great pride in her work. Tony is a fantastic designer with incredible knowledge and know how. He gave us huge time and energy and as a result we ended up with the kitchen of our dreams! Matt must be a time-bending magician because despite running many projects simultaneously, he still made us feel like the only customers on earth, nothing is too much and he delivers on everything. Ed, Stu and Ashley did a sublime job of fitting, creating and making our kitchen and bespoke every detail to an exceptional standard. They are also lovely people who we loved having in the house! This company genuinely care about doing a good job and as a result they do an exceptional one. I can honestly say I will never use anyone else if I can use NBK and I am already saving up for my bathrooms!
Sam
25.08.2021
Lee Howard our fitter did an excellent job,the result exceeded our expectations. We moved out for 11 days to our campervan to allow work to proceed unhindered and contact was maintained throughout by Lee and Ryan.They were not the cheapest but as they say “you get what you pay for” and this was certainly the case. Would certainly recommend.
Mike Walpole
23.08.2021
I can't rate NBK highly enough. Had our bathroom remodelled and they made it easy from start to finish. Other than doing all the nice things like choosing the tiles and fixtures and fittings they did all the heavy lifting. They project managed and made sure all the trades were there when needed. Had a super guy - shout out to Josh - who was on time everyday and carried out the bulk of the work to an extremely high standard. We had a slight issue at the end of the project when one of our fixtures was scratched - they sorted it out and made sure we were happy. Doing renovations can always be a little daunting, but they made it all easy, and now we have a stunning bathroom. Thank you all at NBK.
Lesley G
17.08.2021
What can I say? Can't recommend NBK highly enough. James was great planning my vision with total honesty about what would work and what wouldn't and the likely cost - it was just what I asked for. An enjoyable experience and good chats through the months with Covid having an impact. Ryan talked me through the changes they needed to make to the plan during the install. Dan was a great fitter - making minor amendments where needed and sorted out my very important drawer for all the bits I use every day, a small thing I know but essential for me! Aftersales has been way more than I expected - the whole team is fantastic. We all love our bathroom and enjoy it every day with some very positive comments from visiting tradesmen about being the best bathroom they have been in! So thank you to every one of you who made it a reality, we will enjoy this for years. Its not cheap but exceeded my expectations and totally worth it.
Annie Walters
13.08.2021
Fantastic journey with NBK from re-designing a bespoke bathroom to maximising the space to fit our requirements. Gareth and Kathryn were excellent in providing ideas and experience to help us design our bathroom. Lee who completed the installation was brilliant with a keen eye for detail and high worksmanship. Big thanks to the whole team at NBK who helped our bathroom come together.
Bob Magwire
03.08.2021
NBK Diss fitted us a fantastic quality kitchen and we would definitely recommend using their services.
Anonymous
15.07.2021
We have recently had a new kitchen fitted with NBK and were delighted with the process, start to finish. All of those involved were professional yet friendly, and competent in their work. Special thanks to Matt for his excellent problem-solving, Mark for his skilful fitting and attention to detail and to David for resolving an existing electrical botch job! We could not be happier with the outcome and would thoroughly recommend NBK. Thanks to all involved.
Ruth Martinelli
14.07.2021
N B K was brilliant from my first phone call to final bathroom fitting. The staff where all helpful and courteous. The fitter was excellent and I would recommend the firm completely. I can not thank them enough
Freda Aldous
25.06.2021
NBK specialise in the design and installation of bathrooms and kitchens and for over 20 years we have grown to become the largest independent retailer and installer across Norfolk & North Suffolk.
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01603 219 957 - Norwich
01379 640 812 - Diss
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sales@n-b-k.co.uk
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