Ian Handley
10th August 2020
An exceptionally professional management team

From initial enquiry at the Diss showroom, through to final sign off, all enquiries and requests to both front and back office staff handled in a friendly, efficient manner. Lee, our fitter maintained a very tidy work place and took time each day to explain each step of the process, ensuring that all our personal preferences were maintained. As with so many 'home improvements' outdated and unexpected plumbing and electric systems are not without problems. Lee our prime fitter and his electrician colleague Jake, along with Bathroom Coordinator Ryan explained the options available ensuring that our new installation met all current standards. The standard of both the supplied selected fittings plus the workmanship involved in ensuring their satisfactory placement and operation was truly inspiring. An exceptionally professional management team supporting both delivery staff and knowledgeable craftsmen has resulted in a brilliant conversion; so much so that we have ordered a complete new kitchen and attached rear utility room installation.

Jeff and Cath Locke
28th July 2020
Kitchen - Excellent service, superb result

The whole operation with NBK Diss from beginning to completion was flawless. Without exception, every member of the large in-house team was skilful, very efficient and friendly. We were informed and consulted at every stage. Special mention must be made for Matt, the project manager, who was on hand to organise and co-ordinate the process. Also Edd for his practical and flexible fitting skills and Lee for his expert plastering and decorating. We were delighted with the kitchen and highly recommend NBK Diss.

Keith Nainby
28th July 2020
Very pleased with the entire service

Top class job from design to installation to aftercare. Very highly recommended. In view of the success of the 1st installation we decided to have further units installed in the dining room and a smallish bespoke dresser designed and fitted in the kitchen. As before, dresser design was excellent as was the fitting of all the units, once again by Edd. Very pleased with the entire service from the team at NBK. Also worth noting that a minor warrant issue arose with the fridge freezer. This was resolved very quickly and efficiently by Catherine who took immediate ownership of the issue.

John and Josephine, Cringleford
25th July 2020
We are delighted with the result

Our en-suite was a challenge because of sloping ceilings but James Phillippo, designer, and James Woodall, fitter, did an excellent job, helped on occassions by other members of the team. We are delighted with the result and thoroughly recommend NBK.

Lee James
21st July 2020
NBK Diss

I am very happy with the end result, lovely bathroom. Quality products, good design solution and workmanship.

Sue Catlin
4th July 2020
Mark fitted our kitchen, absolutely gorgeous

Our new kitchen looks superb, we absolutely love it. We have a very long and narrow space in an old cottage (not a straight wall in sight!) but the team at NBK did a magnificent job of helping us to create a beautiful space. The planning process was excellent. Tony gave us lots of advice and managed to use every inch of available space to give extra storage and work surface without making it looked cramped. The project was managed by Matt who kept us in the loop about what would be happening, what to expect and when they would happen. He also liaised with other trades to ensure that everyone was up to speed. Mark fitted our kitchen and did a fantastic job. The finish is absolutely gorgeous. He checked at the start of everyday if we had any questions or concerns which was great and very reassuring. Other members of the team who delivered units and took away waste were courteous and efficient. Everyone respected social distancing guidelines which was great. Our project started with most of the old kitchen being ripped out the day before lockdown which was really nerve racking but my thanks to Rachael who contacted us every week throughout lockdown with updates and information about when our project would start again. In a difficult time, this professionalism and care was really appreciated. And really, if I had to sum up our experience, this is what sets NBK apart from the rest. They are customer focused, professional, responsive, caring and highly skilled. Just brilliant, thank you.

Ilona Streeting
30th June 2020
I love my new kitchen

I love my new kitchen. There are several reasons why and one of them is the way in which NBK managed the project from the start (including during lockdown) keeping me informed of the various stages of construction. Throughout I found it a constant reassurance to know that as the work progressed all staff were working in conjunction with another and at no time was the work brought to a halt waiting for parts or a member of staff to arrive. I just sat back or made tea. Of course I also love my smart new kitchen because having chosen a basic design and identified my needs myself the showroom staff were constantly on hand to answer questions, to spend time with me looking at combinations of colour and finishes and of course to introduce and suggest new possibilities and alternatives available. Sometimes there’s too much choice. Thank you NBK.

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