Which? Trusted Trader Consumer
17th July 2023
Polite, Efficient and Constructive Throughout

We recently decided to replace a conventional bath and overhead shower with a walk-in shower. Having heard a couple of good reports of NBK, we visited the showroom at Heigham Road and subsequently arranged for a site visit to explore options. We found the staff to be pleasant and professional and soon decided to place the work with them. We do not regret the decision. The bathroom concerned was in an old building and was irregularly shaped and there were inevitably some to-ing and fro-ing before the final specification was arrived at. The NBK staff were constructive throughout. When it came to installation, the fitter (Lee) was prompt, tidy, skilled and very hard-working. We were kept informed of the cost implications of changes and the project was completed ahead of time. All the NBK staff we encountered were polite and efficient and we would not hesitate to engage the firm again if another similar project arises.

Bryson
16th July 2023
We absolutely made the right decision

My partner and I started planning our bathroom project in Spring 2023 and were in search for a company that would not only deliver great results, but also look after us and our project with great care. Particularly because this was our first project of such a scale and during a time when spending is a luxury. We absolutely made the right decision for us. Stuart was a delight to meet and work with as we planned our project. He was very helpful, kind, and genuine in his consultation and anytime we had questions. James was also great to work with as we mapped our project in detail and agreed on all the final products and touches. Thanks to both, throughout the planning stages we felt constantly reassured that we were in good hands. During the installation, Damien (our fitter) was not only friendly, but also had a professionalism, eye for detail, and top skills to match. Throughout our installation he always made sure that we agreed with the work he’d carry out for the day, and he also provided solid solutions when we encountered a few snags. The rest of the NBK team (Ryan, Millie, Megan, Rachel and team) were also key in making our project a huge success. We could not have had such beautiful results without the whole team. Thanks, NBK! We’re already looking forward to the next opportunity to work with you.

Robert Gamble
28th June 2023
The staff couldn’t have been more helpful

Expert service from our first visit to the showroom all through to the courtesy call a couple of weeks after completion just to make sure everything was ok. The staff couldn’t have been more helpful and our fitter Lee was just the best. Couldn’t be happier with our refurbed bathroom .Highly recommend to contact these guys if thinking of having any like work done.

Donna L
20th June 2023
I was very impressed

From starting my enquiry to the bathroom completion, I was very impressed with the service received from all involved at NBK Diss

MT
3rd June 2023
Handled everything with professionalism

1.5 years on, and the bathroom is worth every penny. Lee was an expert who handled everything with professionalism. The complete renovation of our bathroom was done to the highest standard - no issues of any kind. Thank you.

Peter Delbridge
3rd June 2023
Produced an excellent standard of work

We have recently replaced two bathrooms and the kitchen completely with the help of NBK. From the first contact to survey the work to the completed product the company have been extremely professional, friendly and produced an excellent standard of work. We would have no hesitation in using them again and would highly recommend them for this type of installation.

Nick Culley
11th May 2023
Their service and support is exceptional

We've used NBK for several bathroom projects. Their service and support is exceptional. They always meet the brief, offer different solutions and meet deadlines. Great communication throughout and their staff are always polite, tidy and helpful.

Customer in Norfolk
9th May 2023
Excellent!

We thought NBK were excellent. They took a genuine interest in our needs and circumstances, and were willing and able to accommodate all our particular requirements. At all times they were extremely courteous and professional, and I have no hesitation in recommending them (we did research other firms in the Norwich/Norfolk area but by far we felt they would be the best; they didn't disappoint).

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