Trevor Westbrook-Lay
6th October 2023
We cannot give enough positive feedback to this company

We used NBK (Norwich Bathrooms and Kitchens) to supply and install a new kitchen at our Mulbarton home. Before placing an order we had three or four meetings with the Design Team to ensure we had everything correct. At no time were we put under pressure during this consultation period. The team were patient and helped to ensure we obtained the result we wanted. Just before an order was placed a site meeting was held with the Project Team to check designs and agree sighting of electric sockets etc. The order was placed and installation date agreed with an expected installation period, this was exceeded by two days because of Installation Team illness and injury. However their communication was excellent and we were never left not knowing what was happening. We cannot give enough positive feedback to this company and their operatives. All members of the company from Director to Labourer were friendly, respectful and a pleasure to deal with. NBK will never be the cheapest, but if you want that you should look elsewhere. If you want something special, deal with a team who care and have a value for money product, then you do need to speak with these guys.

Fred Robinson
20th September 2023
Very neat showroom

Friendly staff. Very neat showroom. Not huge, but well set out and clean.

Which? Trusted Trader Consumer
18th September 2023
Superb

We have used NBK a few times, 3 beautiful bathrooms and a range of small jobs. They are professional, friendly, responsive, their aftercare is unrivalled and more than once helped us significantly with incidents not related to their usual business of kitchens and bathrooms. They say you get what you pay for and certainly do with NBK, outstanding.

Richard Lock
18th September 2023
Their aftercare is unrivalled

We have used NBK a few times, 3 beautiful bathrooms and a range of small jobs. They are professional, friendly, responsive, their aftercare is unrivalled and more than once helped us significantly with incidents not related to their usual business of kitchens and bathrooms. They say you get what you pay for and certainly do with NBK, outstanding.

Tony Moverley
3rd August 2023
Communication throughout was excellent

We used NBK for refurbishing two bathrooms and were impressed by their service. From our first contact in the Norwich showroom with Stuart and then with James for planning and choosing the kit, the process was clear and advice helpful. The installation team (Lee H., Richard, Stu the plasterer, Jake the electrician & Ryan project manager) were all very professional and tidied up at the end of each day. Communication throughout was excellent and we particularly appreciated efforts to recycle unwanted materials. We wouldn’t hesitate to recommend NBK to others.

Colin and Brenda Basham
18th July 2023
Complete new kitchen.

Complete new kitchen. Made extremely welcome at the Diss show room. Following days, we were visited by the Team to give new ideas and sufficiency of new kitchen, and were happy to go ahead. Back to Diss show room to see illustrations and ideas to enhance with wall tiles; work tops and floor covering. Date was given for start and effectively was within that week. Old kitchen removed on first day, with part electrical work done to make way for new kitchen to be fitted. All work carried out efficiently and made tidy by the end of each day. A brilliant Team whom we would recommend. First rate workers and caring in every aspect of their work, often asking us if everything is okay. Thank you for everything! Colin and Brenda Basham

Which? Trusted Trader Consumer
17th July 2023
Polite, Efficient and Constructive Throughout

We recently decided to replace a conventional bath and overhead shower with a walk-in shower. Having heard a couple of good reports of NBK, we visited the showroom at Heigham Road and subsequently arranged for a site visit to explore options. We found the staff to be pleasant and professional and soon decided to place the work with them. We do not regret the decision. The bathroom concerned was in an old building and was irregularly shaped and there were inevitably some to-ing and fro-ing before the final specification was arrived at. The NBK staff were constructive throughout. When it came to installation, the fitter (Lee) was prompt, tidy, skilled and very hard-working. We were kept informed of the cost implications of changes and the project was completed ahead of time. All the NBK staff we encountered were polite and efficient and we would not hesitate to engage the firm again if another similar project arises.

Bryson
16th July 2023
We absolutely made the right decision

My partner and I started planning our bathroom project in Spring 2023 and were in search for a company that would not only deliver great results, but also look after us and our project with great care. Particularly because this was our first project of such a scale and during a time when spending is a luxury. We absolutely made the right decision for us. Stuart was a delight to meet and work with as we planned our project. He was very helpful, kind, and genuine in his consultation and anytime we had questions. James was also great to work with as we mapped our project in detail and agreed on all the final products and touches. Thanks to both, throughout the planning stages we felt constantly reassured that we were in good hands. During the installation, Damien (our fitter) was not only friendly, but also had a professionalism, eye for detail, and top skills to match. Throughout our installation he always made sure that we agreed with the work he’d carry out for the day, and he also provided solid solutions when we encountered a few snags. The rest of the NBK team (Ryan, Millie, Megan, Rachel and team) were also key in making our project a huge success. We could not have had such beautiful results without the whole team. Thanks, NBK! We’re already looking forward to the next opportunity to work with you.

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