Which Trusted Trader
18th October 2023
Wet room installation

We used NBK for the installation of an accessible wet room. It was really important to us that we got this right and James and Megan didn't disappoint. They were absolutely brilliant in helping with the design of the wet room and choosing the correct fittings and products. The installation itself was project managed wonderfully by Ryan and our fitters (Lee and Sam) were excellent. We would have no hesitation in recommending NBK. A first class job from start to finish.

Which? Trusted Trader Consumer
17th October 2023
A refreshingly positive 'can-do' attitude

A year after purchasing a house with a one year old Wren kitchen we noticed the Corian/Stainless Steel sink, incorporated into Corian worktops, leaking. As the Wren warranty was not transferrable, they showed no interest whatsoever in assisting us with the problem. Enquiries with several kitchen/Corian installers were fruitless, all saying they were not interested in correcting someone else's work, until we visited NBK in Diss, Norfolk. We were fortunate in meeting Gareth, the M.D. of the company who immediately expressed an interest in our problem. Also at that time my wife admired the floor tiling in the showroom and said she would like the same tiles fitted in our kitchen. Gareth visited our home later in the week and, together, we discussed how the existing Corian sink could be replaced with an alternative option. The agreed work progressed smoothly. We were kept informed at all stages of the project and the site operative, Dan, worked diligently to complete the work with the minimum amount of disruption. Upon completion, 6 working days later, a final inspection was carried out by a NBK manager in our presence. We were very pleased with the finished work and all aspects of the project from inception to completion. After 47 years in the industry, with a BSc in Construction Project Management, and a member of the Chartered Institute of Building prior to retirement, I am very pleased to recommend NBK for their positive, professional outlook and on-site capability.

Which? Trusted Trader Consumer
11th October 2023
At NBK the Customer is King

Complete kitchen/dining room refurbishment. Customer is king with this company. Not wishing to project manage, we put our faith and budget into the hands of NBK. Best decision we could have made. The whole team from Tony (design) and Meghan to Ryan our Project Manager, Millie Installations Manager and the fantastic guys who installed our lovely kitchen and matching dining room units - all are professional, skilled and totally reliable. It takes a special sort of company to deliver this degree of customer satisfaction. Our property still requires further refurbishment - we will not be looking elsewhere.

Which? Trusted Trader Consumer
6th October 2023
Another truly professional job

NBK refurbished our kitchen and utility room, fitted new flooring in the hall and installed a new toilet + new flooring in the cloakroom. They did an absolutely first class job from start to finish. We were given lots of support with the initial design stage and with selecting products and colours. A time scale and price for the project were agreed - the work was completed to meet the deadline and the final invoice was in line with the original costing. NBK's project management was brilliantly handled so that work was completed in line with the schedule. The quality of workmanship is superb - in particular, our main fitter was an absolute perfectionist and took great professional pride in his work - nothing was too much trouble. All of the staff we had dealings with both in the showroom and in our home were entirely professional, respectful and incredibly supportive. All aspects of communication were first class - NBK are very good at listening and responding to customers' needs. We are thrilled with our new kitchen/utility room - it's actually turned out to be better than we thought it was going to be, better even than the CAD drawings! Aftercare to date has been faultless - a few tiny snag jobs were fixed really quickly. We first used NBK to do our ensuite in February this year, they did a brilliant job so we didn't hesitate to go back to them - yet again they have done themselves proud. I cannot recommend them highly enough. Thank you to the amazing NBK team.

Trevor Westbrook-Lay
6th October 2023
We cannot give enough positive feedback to this company

We used NBK (Norwich Bathrooms and Kitchens) to supply and install a new kitchen at our Mulbarton home. Before placing an order we had three or four meetings with the Design Team to ensure we had everything correct. At no time were we put under pressure during this consultation period. The team were patient and helped to ensure we obtained the result we wanted. Just before an order was placed a site meeting was held with the Project Team to check designs and agree sighting of electric sockets etc. The order was placed and installation date agreed with an expected installation period, this was exceeded by two days because of Installation Team illness and injury. However their communication was excellent and we were never left not knowing what was happening. We cannot give enough positive feedback to this company and their operatives. All members of the company from Director to Labourer were friendly, respectful and a pleasure to deal with. NBK will never be the cheapest, but if you want that you should look elsewhere. If you want something special, deal with a team who care and have a value for money product, then you do need to speak with these guys.

Fred Robinson
20th September 2023
Very neat showroom

Friendly staff. Very neat showroom. Not huge, but well set out and clean.

Which? Trusted Trader Consumer
18th September 2023
Superb

We have used NBK a few times, 3 beautiful bathrooms and a range of small jobs. They are professional, friendly, responsive, their aftercare is unrivalled and more than once helped us significantly with incidents not related to their usual business of kitchens and bathrooms. They say you get what you pay for and certainly do with NBK, outstanding.

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