NBK carried out a complete redesign and refurbishment of my kitchen and bathroom. This was fairly overwhelming for me but I was led through the process with patience and skill. There were some inevitable delays with the kitchen fitting but every effort was made to meet my deadline and I was compensated appropriately. The finished rooms are completed to a high standard. All personnel involved at every level were attentive and good humoured. I would thoroughly recommend the company.
Totally professional and a perfect job. Mark the fitter a perfectionist and Matt kept the project on track and on time. So glad we went with NBK.
I believe we were something of a rarity for NBK as we wanted to retain some of our existing kitchen and shower room features and only replace those which were past their best. From first walking into the NBK showroom in Diss to the completion of the work, everyone we have dealt with has been considerate of our wishes and have done their utmost to bring our ideas to reality. The results in both our kitchen and shower room are superb, so thanks to everyone at NBK, but especially Ashley, who worked on our kitchen and John, who updated our shower room. NBK were extremely professional and we would wholeheartedly recommend them without hesitation.
We have been blown away by the professionalism of this company and the staff we dealt with. They are honest and include all costs up front not add them in as they go along like so many other companies. Their product knowledge is incredible and they gave us time to digest the information and worked at our pace.
I have used NBK on three separate occasions now for my kitchen, bathroom and utility room refits. They are without doubt the best.
We have recently moved to a 1970's bungalow with a kitchen which needed a full refurb to bring it back up to date. After some research on local companies we came across NBK. We really liked the idea that they project manage the whole process from start to finish. We were very impressed from the outset with the service and attention to detail offered - from our initial consultation which outlined what would happen to our first meeting with our designer, Talinna. It was great to have someone work though the ideas that were in our head and for additional ideas, that we hadn't even thought of to be recommended. Matt was our Project Manager for the duration and regularly visited the property whilst the refurb was being carried out, to ensure that we were happy and that all was going well. Mark was our fitter for the duration of the project and he was professional and thorough throughout, providing an extremely high standard of finish. He always consulted with us on the key details of the installation & in addition, he always checked in with us each morning to see that we were happy with the progress so far. We are extremely happy with the final result of our kitchen and are excited to use it going forward. We would have absolutely no hesitation in recommending NBK if you are considering a new kitchen.
We were very pleased with the friendly and professional service provided by all the NBK team who worked well together. Michelle was helpful with planning and remodelling the two bathrooms and suggested cheaper but equivalent quality items when appropriate to keep costs down. When our first two choices of toilet became unexpectedly unavailable due to nationwide supply shortages, Rachel helped find suitable alternatives at short notice. We are full of praise for James the fitter who worked on both bathrooms. He did an excellent job with great attention to detail. He always consulted us before a decision to check we agreed and whilst offering advice on some tricky decisions he never pushed his ideas and happily went along with our choices. He was friendly and sociable and considerate when having to turn off the water or heating and we appreciated his obvious perfectionist attitude. We are very pleased with the final result of both bathrooms.
We chose NBK as we were planning structural work as well as a full kitchen refit. We felt comfortable on first meeting the Diss team to discuss our requirements. Tony listened to what we hoped we could achieve and then planned a project that met our requirements. The site surveys and actual build were expertly handled by Matt and his team and we are delighted with the finished project. The aftercare has been superb: when we had an issue this was dealt with very quickly and to our satisfaction. We can highly recommend NBK and would definitely use them again.